Biography

I enjoy working with people and have a sharp eye for spotting what’s wrong. At Kumplo.com, I make sure our customer support is smooth, clear, and genuinely helpful — whether it’s about a question, a technical issue, or a complaint.

My name is Isabella, and I handle customer service, technical issues, and complaints management at Kumplo.com. If something goes wrong with an order, a customer has feedback, or a system isn’t working as expected — it usually ends up on my desk.

Every day, I manage new support tickets. Some are simple order inquiries, but others involve complex technical issues that require coordination with external providers. I make sure every case is properly investigated, clearly communicated, and fully resolved.

I believe in direct, honest communication. Customers deserve clear answers — no vague promises, no runarounds. If something fails, I want to know why and how we can make sure it doesn’t happen again.

Beyond support, I also track system tests and recurring issues, helping to identify patterns and implement long-term improvements. My work doesn’t stop when a ticket is closed — I look at the bigger picture and help shape better processes.

Since joining Kumplo.com in 2022, I’ve handled over 12,000 customer interactions. Every day brings new lessons — from systems, people, and experiences. What matters most to me? That customers feel truly listened to. Honesty, respect, and action — that’s my way of working.