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General Provisions

  1. The service operates at the web address kumplo.com (https://kumplo.com) and is a brokerage platform between the Client and third parties, used for conducting marketing campaigns on social media platforms (hereinafter referred to in these Regulations as the “Service”).
  2. The owner and administrator of the Service is Aggressive Marketing Limited, based in London at 85 Great Portland Street (first floor), with registration number 13010433. 2.1 Using the Service means any interaction with the kumplo.com platform, including placing orders under the terms of these Regulations. 2.2 Using the Service implies acceptance of these Regulations and an obligation to comply with its rules. 2.3 “Client” means any person using the Service as defined in Section I of the Regulations. 2.4 “Operator” or “External Company” or “Third Party” means an entity entirely independent of the Service, which actually provides services to increase the number of fans, likes, followers, views, subscriptions, and similar.
  3. Using the Service requires a functional PC or phone, an internet browser, JavaScript support, and acceptance of Cookies.
  4. The Service exclusively provides brokerage services in contracting marketing campaigns with third parties on behalf of the Client.
  5. To use the Service, the Client must be an adult according to Polish civil law (18 years old) with full legal capacity or at least 13 years old and have parental or guardian consent. Clients using the Service who are 13 years old declare that they have such consent and will present it upon the Administrator’s request. Using the Service by persons under 13 years old is prohibited, and the Administrator has the right to refuse services if there is a reasonable doubt about the Client’s age.

Registration

  1. Registration is required to make a purchase on the Service.
  2. Registration requires filling out a form with a username, password, and email address.
  3. Registration implies acceptance of these Regulations in their current form at the time of registration.
  4. Registration requires verifying the correctness of the email address provided in the registration form.
  5. Registration implies consent to receive commercial information, according to the Act on Providing Services by Electronic Means, to the email address provided in the registration form.

Data Protection and Security

  1. The administrator of personal data collected through the Service is Aggressive Marketing Limited, registered in the UK Companies House under number 13010433, located at 85 Great Portland Street (first floor), London, England, W1W 7LT. 1.1 Data protection complies with applicable laws, particularly the Act of 18.07.2002 on Providing Services by Electronic Means and the General Data Protection Regulation (GDPR) (EU) 2016/679. 1.2 The Administrator respects the right to privacy and ensures data security using secure communication protocols (SSL), with personal data stored on servers. 1.3 All personal data obtained through the Service is treated as confidential and is not visible to unauthorized persons.
  2. By using the Service, the user consents to their data being processed.
  3. The Administrator is not responsible for third-party actions resulting from the user’s disclosure of their password or user negligence.
  4. Data provided by the Client will be processed by the administrator to provide services offered by the Service and for justified legal needs, particularly for marketing purposes.
  5. The user has the right to access, process, correct their data, and object to processing for marketing purposes.
  6. The Client can request the deletion of data from the Service database without providing a reason. Such a request equals account termination in the Service and loss of unused campaign funds.
  7. Further details related to the Privacy Policy can be found here.

Responsibility

  1. The Administrator declares that the Service is not affiliated with Instagram, Facebook, YouTube, Twitter, SoundCloud, TikTok, or their partners. All their logos visible on the Service are their property and are used for informational purposes.
  2. The Administrator declares that every effort will be made to ensure the Service functions correctly. The Administrator is not responsible for damages caused by the Service’s operation or lack thereof.
  3. The Client acknowledges and accepts that the Service exclusively provides brokerage services between the Client and external companies providing services to increase fans, likes, followers, views, subscriptions, and similar.
  4. The Service executes orders solely based on the data provided by the Client. The Service does not verify the data. In case of incorrect, incomplete, or unreliable data, the Service is not responsible for the failure or ineffectiveness of the order. Unreliable data includes incorrect links or names for the order, different privacy settings than required, changing data during order processing, or deleting content. In such cases, the Client is not entitled to a refund since the Service also incurs financial damages due to the order.
  5. The Client must provide the Service with a correct link or profile name for the selected social media platform. The provided content (profile, post, video) must be fully public to third parties for the operator to execute the order correctly.
  6. The Client acknowledges and accepts that the Service provides data to the operator per the order, and once the data is transferred to the operator, it cannot be edited or canceled. In such cases, the Client is not entitled to a refund since the Service also incurs financial damages due to the order.
  7. In case of discrepancies between the order and the final result, the Service is not responsible for these differences. Upon the Client’s justified request, the Service undertakes to present a document proving the transfer of the order to an external company according to the Client’s order.
  8. The Service ensures that in the event of the situation described in Section 7, all efforts will be made, including contacting the operator, to achieve the final result per the Client’s order.
  9. The Client acknowledges that the Service does not guarantee constant and lasting effects of the campaign or promotion conducted by the operator.
  10. The Administrator is not responsible for damages caused by disclosing login and password to third parties, software errors, external harmful software, harmful software on the client’s computer, and other random events.
  11. The Administrator is not responsible for how users use the marketing tools provided by the Service.
  12. The Administrator is not responsible for comments left on the site by clients.
  13. The Administration has the right to close any account without providing a reason.

Prohibited Actions

  1. It is prohibited to use the Service for purposes contrary to applicable law.
  2. It is prohibited to interfere with the functioning of the Service, particularly through the use of harmful software.
  3. It is prohibited to use the Service for any actions contrary to its intended purpose.
  4. It is prohibited to use textual content, photos, videos, and other materials posted on the Service without written consent from the Administrator.

Terms of Service

  1. By registering in the Service, the Client gains the ability to purchase services provided by the Service, which involve brokerage in contracting with third parties providing services to increase fans, likes, followers, views, subscriptions, and similar.
  2. Campaigns have limits, which are the maximum variant of each service. Exceeding these limits may significantly extend the campaign’s execution time.
  3. After payment is received, the client receives an appropriate email confirming the payment.
  4. The Service ensures that the ordered service will be forwarded to the operator within 168 hours of placing the order and recording the payment.
  5. The Service Administration cannot withdraw or remove services obtained for the client; any decreases may result from the client’s quality choice, managed account, organic reach, or third-party interference.
  6. Likes, follows, comments, subscriptions, or views and other services obtained with the Service’s help may come from accounts worldwide and do not necessarily originate from Polish users.
  7. Orders with incorrectly filled information, such as wrong names or incorrect links to photos, videos, songs, etc., are not subject to refunds and may not be executed. The Service is not obligated to fulfill the order within the regulatory time provided to the client in such situations.
  8. Due to service modernization, order processing time may be extended, which the client can check by accessing “My Account” and will be notified of the issue via the email provided in the order.
  9. Orders placed outside the website in any form (e.g., email, phone) are a premium service and exempt the buyer from having an account on the Service.

Services and Additional Options

  1. The prices listed on the Service are gross prices (including VAT).
  2. Service prices depend on the options chosen by the client at the time of purchase. All prices are transparent, precisely defined for a specific service, and provided to the Client before purchase. The final price of the order consists of the following factors: Base Price, Service Quality, Execution Time, Premium+ Warranty for the provided services, and Gradual Addition Service.
  3. The term “Base Price” means the lowest possible service configuration price, i.e., low quality without additional options, which are extra paid services.
  4. The term “Service Quality” means the following distinction: 4.1 “Artificial Account” service (at the Base Price), which is a low-quality service where people liking or following, etc., may have random usernames, may not have profile pictures, and their profiles may be empty. Additionally, their accounts may not interact with the client’s media channel. These accounts do not have a durability guarantee from the operator; 4.2 “Real Account” service (additionally paid, i.e., not included in the Base Price), which increases the percentage (40%-70%) of real and active accounts used to fulfill the order. User accounts from which interactions are carried out with the “Real Account” option may have their profile pictures, filled profiles, and may interact with the client’s profile. The term real account means an account manually created by its owner. Additionally, a 30-day replenishment guarantee from the operator is provided for this service. Users may come from different parts of the world, not just Poland.
  5. The term “Execution Time” means the following distinction: 5.1 “Normal” service (at the Base Price) by which the Service ensures its standard forwarding time for execution, i.e., forwarding the order for execution after a minimum of 10 minutes from placing it; 5.2 “Express” service (additionally paid, i.e., not included in the Base Price) by which the Service ensures its immediate forwarding for execution to an external company, i.e., forwarding the order for execution after 10 seconds from placing it, before normal orders;
  6. The term “Gradual Addition” means providing the service (additionally paid, i.e., not included in the Base Price) by dividing the order into appropriate parts, resulting in better service quality compared to providing the service in one go, without dividing the order.
  7. The term “Premium+ Warranty” means providing the service (additionally paid, i.e., not included in the Base Price) by providing a 30-day additional warranty after the 30-day protection period from the operator – in the case of high-quality services (real accounts). The warranty does not apply to low-quality services (artificial accounts).

Individual Orders

  1. Individual orders on the Service can also be placed via email, contact forms, or by phone.
  2. Individual orders for payment are issued to clients by consultants using the PBN Cashbill systems or the Service (payment by link).
  3. Payment for an individual order by the Client in the PBN system (payment by link) issued by the consultant is equivalent to accepting these regulations in their current version on the day of payment.
  4. By paying for an individual order, the client undertakes not to cooperate with companies that are competitors to the Service, providing similar services during the order execution by the Service. 4.1 A list of services considered competitors within the scope of image campaigns referred to in point 4 is available via email from consultants responsible for the campaigns. 4.2 If the client decides to cooperate with competing companies during the execution, the promotional effects may not be achieved. In this case, the client is not entitled to a refund, as it may not be possible to precisely estimate the effects of the achieved promotion.
  5. The term “image campaign,” “individual offer,” “promotional campaign,” “individual order” means the scope of individual marketing activities or other services provided by the Service prepared for the client by the consultant within their order.
  6. The Service may subcontract the execution of image campaigns to third-party companies, providing necessary data for their execution.
  7. The Service executes image campaigns solely based on data provided by the Client without any verification.
  8. Individual orders can only be paid by traditional bank transfer or using the Cashbill payment system.
  9. Invoices are not automatically issued for individual orders. 9.1 An invoice for an individual order can only be obtained via email by providing the consultant with the necessary details (VAT number, company name, address, client data) for issuing it.
  10. Details and reports of individual orders are provided exclusively via email to the address the client used in the contact form to receive the individual offer.
  11. In the case of image campaigns, the Client can provide their materials necessary for the execution of the order, such as advertising texts (content), photos, graphics, access in the form of logins and passwords, and other digital content. Materials necessary for executing image campaigns can also be prepared by the Service for a fee agreed upon with the Client.
  12. To ensure the highest quality and consistency of image campaigns, the Service reserves the right to make necessary modifications to the content provided by the Client, including advertising texts, photos, graphics, and other digital content. These modifications may include, but are not limited to, linguistic corrections, compliance with legal requirements, optimization for various digital platforms, and overall aesthetic improvement.
  13. The Service is not responsible for the effectiveness/quality of the content provided by the Client within the image campaign.
  14. The Service does not guarantee constant effects achieved through image campaigns.
  15. The offer for individual orders is valid for 7 days from the moment the payment link/proforma invoice is sent to the client. After this time, the price, execution method, or service availability may change.
  16. The execution time of the service agreed with the client is indicative and can change at any stage of the order. Due to external factors, these changes may include algorithm changes, breaks and holidays, technical issues, security issues, or difficult contact with the client. 16.1. The client will be informed of delays longer than 30 days, if any occur.

Payments

  1. The following payment methods are accepted on the Service: 1.1 Internet transfer – payment is made via the Cashbill payment system in real time; the order is executed after the payment value is recorded in the Service’s account in the Cashbill system. 1.2 Card payment – payment is made via the Fondy payment system in real time; the order is executed after the payment value is recorded in the Service’s account in the Fondy system.
  2. The Administrator is not responsible for the proper functioning of payment systems.
  3. Any complaints about the malfunction of payment systems should be reported directly to the mentioned systems.
  4. Order execution takes place immediately after the payment is recorded.
  5. The invoice is issued automatically based on the data provided in the order. 5.1 The client can download the invoice by going to the “Invoices and Orders” tab in the “My Account” section. 5.2 The invoice is attached to the email confirming the order.

Virtual Wallet

  1. To facilitate the purchase of its services, the Service allows its Clients to set up a virtual wallet and use its funds to purchase these services. When making payments for Service’s services using the virtual wallet, the Service provides a constant additional bonus of 10% when recharging the virtual wallet. Virtual wallet recharge by the Client is non-refundable.
  2. The virtual currency from the wallet tab is non-withdrawable. These are virtual funds to be used for services on kumplo.com as part of a bonus or refund for the client.
  3. The virtual currency from the wallet tab becomes the property of kumplo.com and is non-refundable in case of bankruptcy, financial insolvency, or other technical factors.

Complaints

  1. Every client has the right to file a complaint regarding the services offered by the Service.
  2. Complaints are handled by the Service’s administration.
  3. Complaints regarding ordered services can be submitted through the contact form on the https://kumplo.com/reklamacje/ page within 7 days from the date of the event justifying the return. The complaint should include, in particular, the following details: the Client’s name and surname, order number, order date, reason for the complaint, contact details of the Client.
  4. Complaints submitted by the User will be processed within 14 days from the date of their submission.
  5. The decision on the complaint will be sent electronically to the email address provided by the Client.
  6. The client has the right to appeal the complaint decision, which must be submitted in writing and sent by post to the owner’s and administrator’s address within 7 days from the date of receiving the complaint response.
  7. The client is not entitled to a complaint when: 7.1 They voluntarily delete and thus disrupt the services provided by the operator through kumplo.com. 7.2 As a result of an error or ignorance, they submitted an incorrect order or did not follow the regulations.
  8. Complaints regarding the Service’s operation should be reported through the contact form available on the https://kumplo.com/reklamacje/ page within 7 days from the date of the event justifying the return.

Copyright

  1. All photos, descriptions, and other visual or textual materials posted on the Service’s website are the property of the Administrator.
  2. Reproducing and distributing any materials specified in Section 1 above in any form without prior written consent from the Administrator is prohibited.

Withdrawal from the Agreement

  1. Every client has the right to withdraw from a distance agreement; concluded outside the business premises without providing a reason within 14 days of receiving the services. The client who wants to exercise the right of withdrawal must send a message through the complaint form at https://kumplo.com/reklamacje/ with the following information: buyer’s details (contact and email); appropriate statement of withdrawal from the distance agreement; purchase and payment date; information about the purchased service name; service price (with a discount if applicable).
  2. The right to withdraw from the agreement without providing a reason does not apply to a consumer who agrees to the immediate start of service provision and the commencement of services before the 14-day withdrawal period from the date of agreement.

Final Provisions

  1. The Administrator reserves the right to change the regulations. The regulations should be read and accepted each time before placing an order. Using the services after changes to the regulations implies acceptance of the new version.
  2. In case of violation of the regulations by the client, particularly the confidentiality rules, the administrator may permanently delete the client’s account.
  3. If any provision of these Regulations is changed or invalidated by a final court ruling, the remaining provisions remain in force and binding on the parties.
  4. These regulations are the property of the administrator of the kumplo.com service, who reserves the right to copy/modify the regulations without written consent.