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Make sure you entered the exact same email address you used when placing your order. If you entered an incorrect email address during checkout and are now entering the correct one, the PIN code won’t arrive – the system treats them as two separate accounts. Also, check your “spam” or “promotions” folders.

If you entered the wrong email address during checkout, unfortunately we’re unable to link it to your account – the system treats each email as a separate account.
Please contact us, provide your order number and the correct email address – we’ll update your details manually.

Yes, every order is placed without the need to create an account. An account is created automatically after purchase, based on the email address you provide in the form.